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Merchants Bancard Network debits your bank account for the previous months’ processing fees between the 2nd and 5th of every month.

The link to the account information change form is below.

A chargeback is a reversal of a particular transaction that was processed through your merchant account, in whole or in part. It is initiated by the card-issuing bank due to a technicality or on behalf of the cardholder due to a customer service or fraudulant activity. Chargebacks must be responded to immediately.

EMV is a technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them. For more information visit here.

A condition exists with the cardholder’s account that requires special handling. The merchant must contact the Voice Authorization Center for instructions about how to proceed. Please call for MasterCard and Visa 800-228-1122, for Amex 800-528-2121 and for Discover 800-347-1111

Check the phone line or Ethernet cable and make sure they are plugged in securely to the machine and to the wall or router.   Unplug the credit card terminal and wait a few seconds then power it back up and try the sale again.   Sometimes the basic reset of the terminal is all that is needed.  Check phone line for a dial tone or reset the router if processing over IP. If problem persist, please call us at (877) 871-4629.

We have 24/7 technical support available by calling 1-800-228-0210. Please have your merchant number available.

You may find the merchant account number in the top left of your merchant statement. It was also disclosed in your welcome kit package/letter/email.

Here is a document that outlines the different AVS response codes and what they mean.

The CVV code is the 3 or 4 digit card verification code that is on the back of all Visa\Mastercard. Please see the document below for a listing of CVV response codes and what they mean.

An authorization verifies only that there are sufficient funds available on a credit/debit card for a particular purchase. An authorization does not guarantee the user’s identity. The authorization number is obtained from the card-issuing bank, not MBN. A credit card authorization is valid for ten (10) days, debit/check card authorizations are valid for three (3) days.

An authorization verifies only that there are sufficient funds available on a credit/debit card for a particular purchase. An authorization does not guarantee the user’s identity. The authorization number is obtained from the card-issuing bank, not MBN. A credit card authorization is valid for ten (10) days, debit/check card authorizations are valid for three (3) days.

An authorization verifies only that there are sufficient funds available on a credit/debit card for a particular purchase. An authorization does not guarantee the user’s identity. The authorization number is obtained from the card-issuing bank, not MBN. A credit card authorization is valid for ten (10) days, debit/check card authorizations are valid for three (3) days.

An authorization verifies only that there are sufficient funds available on a credit/debit card for a particular purchase. An authorization does not guarantee the user’s identity. The authorization number is obtained from the card-issuing bank, not MBN. A credit card authorization is valid for ten (10) days, debit/check card authorizations are valid for three (3) days.

An authorization verifies only that there are sufficient funds available on a credit/debit card for a particular purchase. An authorization does not guarantee the user’s identity. The authorization number is obtained from the card-issuing bank, not MBN. A credit card authorization is valid for ten (10) days, debit/check card authorizations are valid for three (3) days.