The customer experience looks a little different these days, with the need to restrict the amount of face-to-face contact as well as contact with cards in order to help keep customers and employees safe. At Merchants Bancard Network, it’s our job to keep you informed of your options and available resources. That’s why we want to talk about a few ways you can accept customers’ payments without needing direct contact.
Tap to Pay
Tap to pay allows customers to pay without swiping or inserting their card or handing you their payment directly. Instead, customers hold their smartphone, smartwatch or enabled credit card close to the card reader in order to pay. Tap to pay uses near-field communication (NFC), which allows devices to wirelessly communicate with each other and reduces the need for physical interaction with the POS terminal and employees. When using tap to pay, be sure that the contactless POS terminals are in a customer-facing position and are within easy reach of the customer.
Signature Not Required
Requiring a signature can mean lots of customers touching the same payment device. For merchants who have EMV chip technology, Visa has removed the need to capture and validate a signature. The change applies to transactions via all interfaces of EMV-capable devices – such as tap, dip and swipe – and is not limited by the transaction amount. Visa also eliminated dispute rights tied directly to the lack of signature capture.
If you are EMV-capable, you can easily implement a “no signature” policy by suppressing or turning off the signature prompt in the payment application. Re-certification is not required. You can also choose to make no changes and ignore the signature prompt instead.
SwipeSimple and CHARGE Anywhere
SwipeSimple and CHARGE Anywhere both offer “bill presentment” options on their gateways. This enables customers to call or email in their order or service request, and allows merchants to create an invoice and send it to the customer via email. The customer then clicks a link and is taken to a secure transaction site to make their payment online. An email notification is sent when the transaction has successfully processed. Bill presentment allows transactions to occur without face-to-face contact. SwipeSimple is available for $15 per month, and CHARGE Anywhere is available for $15 per month plus $0.05 per transaction.
About Merchants Bancard Network
Merchants Bancard Network offers painless payment solutions for your business. We have flexible, affordable, dependable solutions designed for your business needs – everything you need, and nothing you don’t.
We offer a wide range of payment processing machines, including retail credit card machines, wireless credit card machines, mobile credit card machines, and Point of Sale systems. Whether your priority is contactless payment, fast processing, secure transactions or something different, MBN has the right solution for your business. We also provide a variety of merchant services, including small business loans, gift cards, loyalty programs, and more.
Are you ready to offer contactless payments? Contact us to learn more.