6 Aug

3 Ways to Improve Your Customer Experience at Checkout

As a merchant, you know how important it is to provide a positive customer experience. You want people to enjoy shopping with you, tell their friends about your company, and become loyal returning customers.

That’s why it’s so important for the customer experience to be a positive one from the moment someone walks in your door to the moment they leave. Ensure your customers leave on a high note by making the payment process convenient!

While some consumers may prefer to pay with cash, for many, that’s become an outdated payment method. With everything from car parks to window cleaners now in a position to accept credit card payments, if you’re only offering customers cash options, you’re probably losing business.

American Express is a common card type that businesses do not accept. But, did you know that Amex lowered their rates? If you are not signed up on the new OptBlue Program you should be. Businesses that accept American Express received increased spend per customer.

Accept the customer’s preferred payment method

While some consumers may prefer to pay with cash, for many, that’s become an outdated payment method. With everything from car parks to window cleaners now in a position to accept credit card payments, if you’re only offering customers cash options, you’re probably losing business.

Allowing customers to make purchases in their preferred method is a great way to provide a positive customer experience! Luckily, there are a lot of options for affordable, effective and user-friendly credit card merchant services.

Choose the best location for payment

Where is it most convenient for your customer to make a payment? Maybe it’s at a checkout desk inside the store. Or, maybe it’s more convenient for your customer to pay elsewhere, like a table they’re seated at, or curbside.

You can help reduce the amount of time a customer must wait to pay by allowing them to pay where it’s convenient for them. If you’re always on the go or want to meet customers where they are, a portable credit card processing machine can be a huge help.

Offer quick and simple transactions

No one likes waiting around for their credit card payment to go through. Ensure your customers have a positive experience by offering fast payment transactions. Using modern equipment that’s user-friendly and processes payments quickly ensures your customers’ positive shopping experience won’t be dampened by a lousy checkout experience.

à Ready to improve your customer experience by offering a convenient payment process? Visit our website today to find the processing solution that’s right for you!

19 Jun

5 Top Tips for Sales Agents

With sales in general, people are turned off if you portray yourself as very salesly, and only want them to buy the product or service. The biggest piece of advice is make them feel like they NEED the product/service and that they will be part of the community of the brand they are purchasing from. Nobody wants to be sold to, they want to feel like you are the solution to their problems. Since Merchants Bancard Network thrives on being a solution we want to make sure this is portrayed to every agent that is selling our services!

Educate Yourself:

The biggest factor in your success as a sales agent is knowing the business you work for, knowing everything they have to offer, and how they can be a solution to your Merchants problem * Remember if you can show someone how you can solve a problem they have you will be more likely to sign them on.

Make a point to subscribe to Merchants Bancard Networks email and to be looking for weekly updates to stay on top of what is happening, and what you can be offering to your merchants. As important as it is to sign new merchants its equally important to nurture those relationships so they become long term clients.

Always Inform

Take the time to inform your Merchants, let them know all the nitty gritty details that will go on when they sign on with Merchants Bancard Network, make sure you are being transparent and putting everything they need to know, or will encounter out there upfront. Its extremely important to build trust, if they trust you they will be more willing to take your opinion to heart and to trust that you are taking the best care of them that you can and that their Business is important to you.

Use your Resources

When you choose to be a sales agent for Merchants Bancard Network we want to make sure we are constantly updating you on all the changes. We want to make sure each week we are keeping you up to date on all the resources you have available to you. Some include:

● Outstanding Support:

● Upfront Bonus for Partners

● Sizeable Residuals for Partners

● Competitive Rates for Merchants

● American Express Opt Blue for Merchants

● 24 hour Customer Service for Merchants

Find out more https://merchantsbancard.com/partners/

11 Dec

Are you EMV ready? Merchants Bancard can help!

What is EMV?

  • EMV is a technical standard for smart payment cards and for payment terminals and automated teller machines that can accept them.
  • EMV cards are smart cards (also called chip cards or IC cards) which store their data on integrated circuits rather than magnetic stripes.

EMV Implementation

  • Visa
  • MasterCard
  • American Express
  • Discover/Diners Club International

EMV Statistics

  • The US has 50% more fraud then the rest of the world as compared to payment volume.
  • Estimated 90% of counterfeit card fraud in the US could be eliminated with EMV deployment.

EMV Benefits for Merchants

  • Increases security and fraud protection to reduce card present fraudulent transactions and charge-backs:
    • Reduces skimming at the point of sale
    • Enables increased PIN use for stronger cardholder verification
    • Helps prevent the use of counterfeit, lost and stolen cards
  • Improves customer service:
    • Enables PIN transactions for both credit and debit cards, reducing time needed to obtain a signature and the need for authorization referrals.
    • Supports contactless transactions which are approximately 53% faster than a traditional magnetic stripe card transaction.
  • Enables merchants to offer cardholders a secure payment of their choice:
    • Meet expectations of cardholders who want more secure payment transactions
    • Accept foreign cards that are already EMV enabled
  • Drives innovation in emerging consumer technologies:
    • Chip-based applications can be embedded into a mobile wallet, enabling consumers to pay via their mobile devices.
    • Chip card technology works on the same technology that enables mobile payments at the POS